Healthcare solutions pioneer will enjoy immediate benefits such as cost savings, increased efficiency and ease in maintenance
Healthcare solutions pioneer, Sysmex Asia Pacific Pte Ltd, has selected US$7.5 billion global ICT solutions and services provider, Dimension Data, to upgrade and standardise its desktop computing platform to Windows 10 in all its affiliate offices across Asia Pacific region.
Singapore is Sysmex’s headquarters for its Asia Pacific operations, with an extensive network of offices across the region. As the world’s largest supplier of haematology instrumentation, Sysmex is heavily reliant on efficient IT to ensure optimal business performance.
“In many ways, Sysmex is a life saver. It provides laboratory testing instruments and reagents, as well as after-sales support to medical institutions in more than 160 countries around the world, including Asia Pacific. Time was of the essence to Sysmex and it wanted to make better use of its IT team’s time by standardising all Operating Systems (OS) to Windows 10,” said Png Kim Meng, CEO, Dimension Data Singapore.
“The Dimension Data team engaged us early in the planning stages of this project, and continued to act as a trusted advisor throughout. This was helpful in enabling our regional IT team to familiarize themselves with new Windows 10 desktop platform and better manage our IT environment through the Asia Pacific region. Additionally, Dimension Data never stopped providing advice and just-in-time recommendations about the new technologies that Sysmex is adopting,” said Simon Lam, Senior Manager – Regional Information Technology, Sysmex Asia Pacific Pte Ltd.
In the past, Sysmex was burdened with the challenges of managing many disparate versions of hardware equipment, software solutions and network configurations. Since the standardisation project, the organisation has seen a marked reduction in the volume of helpdesk services required across the region. Additional benefits include making new business application deployment, installation, repair, and maintenance easier, faster and less expensive, and lowering the amount of training time required for employees.
“Our understanding of their business needs, coupled with the ability to identify gaps and recommend a right-fit solution made all the difference to Sysmex. Working together, we have been able to help Sysmex’s IT team provide value to the business and reduce operational cost while increasing their capability across the Asia Pacific region,” said Png.
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About Dimension Data
Dimension Data harnesses the transformative power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we focus on digital infrastructure, hybrid cloud, workspaces for tomorrow, cybersecurity, and network as the platform. With a turnover of USD 7.5 billion and offices in 58 countries, we deliver services wherever our clients are, at every stage of their technology journey. Accelerate your ambition.
In Asia Pacific, we operate in 35 offices across 13 countries. We help clients enable technology, operate their IT infrastructures and transform technology solutions that deliver value. It combines an expertise in networking, security, customer experience (CX) and collaboration, data centre and end-user computing, with advanced skills in IT outsourcing, IT-as-a-Service, Systems integration services and training. www.dimensiondata.com