Award-winning travel management company launches next-generation integrated technology suite, FCM Connect HUB, and Artificial Intelligence Travel Assistant, SAM
Hong Kong – With over 26.6 million inbound trips in 2017, Hong Kong ranks as the world’s most visited city according to Euromonitor International. It is also one of the most connected ones thanks to accessible mobile Internet services, making the city an ideal test bed for the launch of a new set of digital tools and apps targeted at business travellers.
With innovation and customer-centricity at the core of their business, FCM Travel Solutions has launched their next-generation digital solutions, FCM Connect HUB and Smart Assistant for Mobile (SAM), to deliver a more intuitive and seamless planning, booking, and travel experience for travel managers and business travellers.
FCM Connect HUB is an integrated technology suite that provides a single gateway to connect customers to all of
FCM’s leading digital tools including Analytics, Approve, Booking, Secure, Expense and Mobile and more. Designed to streamline the travel management process from start to finish, travel managers and bookers can harness tools like Analytics, Approve and Booking to gain a 360-view of their travel policies while business travellers can rely on Secure, Expense and Mobile to stay productive on-the-go.
“We believe technology should move our customers forward. FCM Connect is designed for the modern Traveller, Booker and Program Manager to help them have a unified view of the entire booking, travel and management journey. Being better connected helps travellers and bookers feel in control and gives our program managers the visibility they need to elevate their travel programs,” said Marcus Eklund, Global Brand Leader, FCM Travel Solutions.
FCM has also launched SAM, an artificial intelligence-powered chatbot designed to assist business travellers with all aspects of travel via a conversational interface to answer questions, make recommendations and perform actions. SAM acts as a proactive support system at each stage of the traveller’s journey. For example, on the night before a trip to Paris, SAM will alert the traveller on the local weather forecast so he/she can remember to pack extra coats or bring an umbrella for rainy weather.
“We at FCM have been actively listening to our customers around the world, particularly in Asia. We are excited to launch the new FCM Connect and SAM to our customers as it addresses all their needs and covers the full spectrum of their travel program to take it to the next level. Whether you are a Traveller, a Travel Booker or a Travel Manager, these tools bring efficiency, productivity and a greater experience by integrating all the travel technology tools in the HUB and provides you access to all the relevant data at your fingertips,” said Bertrand Saillet, General Manager, Asia.
For more information on FCM Connect and SAM, visit
About FCM Travel Solutions
FCM Travel Solutions is the flagship global travel management brand of the Flight Centre Travel Group which has expanded to become one of the world’s largest travel companies. FCM is the business travel partner of choice for large national, multinational and global corporations and our global network spans more than 90 countries, employing over 6000 people.
We are transforming the business of travel through our empowered and accountable people who deliver 24/7 service and are available either online or offline. Leveraging FCM’s negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise delivers more for our clients where it matters most to them.
For six consecutive years we have been recognised as the World’s Leading Travel Management Company at the esteemed World Travel Awards (2016, 2015, 2014, 2013, 2012, 2011).
Visit us at https://www.hk.fcm.travel/.